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Shipping and Policies

There is no fine print over here! We have tried to keep our policies very simple and straight forward. However, if you still feel dissatisfied for some reason, just pick up the phone and call us. There are humans on both sides of this portal, so we are sure as fellow human beings we can resolve any issue and to each others’ satisfaction, to only strengthen our relationship further!

Delivery Policy:
The delivery time varies as per the distance and the type of location. If it is a Delhi NCR, Mumbai and a direct address in other metros, we deliver in anywhere between 4 to 8 working days. For smaller cities and towns, we may take 6 to 10 days.

Delivery timings promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, floods, unfounded recipients or any other unforeseen circumstances and the order placed by you on the Website and lost and misplaced because of these reasons will be considered delivered for such cases and no refund will be made.

We ship via several of the major mail carriers preferably Trackon, Professional, DTDC Couriers or Blue Dart Couriers. You will be unable to opt for the carrier of your choice.

There would be some rare occasions where we may experience certain delays in the shipment of your order. In such a case, you will be notified via email by KashmirOneStop.com or even a call if need be. When the delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel your order if it has not been shipped by then. Time to ship mentioned on our Website against each item is indicative and are approximate values only.

Shipping Policy:
Orders are shipped within the timelines stipulated above subject to courier company / post office norms. The Website Owner is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within a reasonable time from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer. KashmirOneStop.com is in no way responsible for any damage to the order while in transit to the buyer.

Delivery of our services will be confirmed on your mail ID as specified during registration. If for some reasons, your location is not serviceable and we realize that after receiving your order, we would cancel your order after notifying you and return the money within 15 days

Shipping Charges:
Shipping charges of products on the Website will be mentioned at the time of check out.

As a initial Launch offer there is no shipping charge for delivery but to avail the offer of nil shipping charges, minimum amount of order should be Rs 400. It is at the discretion of KashmirOneStop.com to remove or make amendment to the free shipping offer any time without any prior notice. We apply a handling charge for all fragile items and food items to cover cost of additional packing to prevent damage and mishandling in courier transit. Prices listed on the Website are inclusive of these charges and the break up of the charges is not provided in the invoice.

Damaged Deliveries:
The damaged delivery report must be supported with substantial proofs of the damage made to the product. You should take the photo of the packet / product in damaged condition and email us the same to our customer care. You are required to inspect your shipment and not to accept an order if the box/packaging is physically damaged. Please contact customer support and inform them of the damage within 24 hours of receiving the damaged product. We will cater to any reports of damaged products within 15 days of delivery.

Delivery Instructions:
Delivery will be made as per the delivery instructions specifically stated by you (if any), for example if the delivery instructions state that the product must be delivered to the recipient only then the product will not be given to anyone else and shall be considered delivered if the recipient is not available to accept the order.

Exceptions to Our Shipping and Delivery Policy:
The following exceptions will require extended shipment and/or delivery timelines:
• Products that are normally stocked but that are temporarily out of stock.
• Products that are not normally stocked and must therefore be specially ordered.
• Items that transit through states requiring special entry permits or Octroi. Under such circumstances, you will be emailed regarding the specifics of your situation.
• Products which are imported from outside India.

Quality Delay:
If in case of food products or electronics, stock is detected not to be of good quality we will communicate to you and inform about the delay.

We take due care in packing, sealing of food products and assurance of delivery but we cannot guarantee minor leakages which may happen during transit.

Shipping Address:
KashmirOneStop.com does not deliver to P.O. Box or Drop Box addresses. You are requested to provide full addresses with the postal code. Any changes to the recipient (your) address shall be entertained free of cost if the request is made prior to the actual dispatch of the products. Changes to the address post the dispatch of the products shall not be entertained and the order will not be canceled. KashmirOneStop.com holds no responsibility of order delivery in case faulty or incomplete address provided by you. The Faulty address could be wrong phone number or wrong address details. No money shall be refunded and you will have to bear the reshipping charges.

Return Policy:
At this point, we don’t have any specific return policy. The reason being, we have mostly food items on our website and it is practically impossible to have a return policy for perishable and food items.

For this reason, we ensure that what we source and supply is of good quality. However, if you still think you have not got the promised quality or the damaged product, we can take a call on return on case to case basis. But the final call would be of KashmirOneStop.com in such cases and there is no specific timeline that we can promise in such cases

Other Points:
• If the product you ordered is not available for some reason, we would talk to you and as per your preference either replace the item with item of same value or return the money in 15 days
• The prices of our products depend on the wholesale market prices prevailing at that time. Thus, the prices might change at regular intervals without any intimation

Legal Disclaimer:
• This Website may be used for information purposes only. No part of the information on this website can be redistributed, copied, or reproduced for commercial or non-personal use without the prior written consent of KashmironeStop.com. Descriptions of, or references to, products or publications not owned by KashmironeStop.com do not imply endorsement of that product or publication. Information about products or publications is believed to be accurate but is not guaranteed.
• KashmironeStop.com makes changes periodically to the information contained on this Website. Any correspondence or information provided to KashmironeStop.com through the Website or through e-mail becomes the exclusive property of KashmironeStop.com, and is not deemed to be confidential (except private customer information), and can freely and without restriction may be reproduced, disclosed or published by KashmironeStop.com.

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SHIPPING PARTNERS
TESTIMONIALS

Both Kalari and Monji Achar were fabulous. Thanks a lot. You guys are doing an amazing job

— Mr. Vimal Bhat

Aap ne lota diya humare beiten huain din, thank you very much!

— Mr. Ravi Fotedar

Now feel closer to Kashmir. I can order products of my choice to reach my doorstep. Top quality and

— Mr. Anil Kumar Pandita

I had ordered couple of products from Kashmironestop.com and was bit hesitant that product quality

— Mr. Sanjay Bhat

Have bought products from KashmirOneStop.com and they are good. Fully satisfied

— Mr. Vikram Luniya

The quality of products are fine and original Kashmiri. I like Rajma and Kashmiri Mirch. Hope new p

— Mr. Nathu Ram

Greetings! Thanks a lot kashmironestop for making all the Kashmiri food stuff available online

— Sonali Kaul Bhat

Though I live in Hyderabad now but I know the founder Rohit Bhat from Jammu. I happened to place th

— Mr. Sundeep Bhat

KashmirOneStop.com has been that solution to the difficulty of obtaining Kashmiri ingredients that

— Ms. Anjali Asthana

Great Site to Shop...one stop in true sense for Kashmiri Products. I never expected the quality and

— Mr. Sandeep Raina

Congrats and this is lateral thinking. So many of us will feel closer to kashmir when products uniq

— Mr. Rajesh Kabu

We ordered recently and are very satisfied with the quality of spices and other items. We have been

— Mr. Surinder Raina

The pickle (kohlrabi) / Monjh Anchar was of very good quality and packed very well. The spices are

— Ms. Anshula Dhar

Outstanding! …is what comes to my mind for my experience of ‘Ordering + communicating + Product qua

— Mr. Millan Kaul

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